Centricity EMR Plus Staff Training Equals Lives Saved!
When EMRs first burst onto the healthcare scene, the promise was simple: better care for patients through an electronic system of data collection, sharing and tracking. Some physicians continue to wonder if this is a promise unfulfilled. For those still on the fence, we offer a compelling customer story.
David Swartout, owner and clinic administrator of Mountain View Medical, located in the suburban Forest Grove, Oregon, attended HealthCo’s annual company meeting last August. David shared real stories about how his clinic’s use of GE Healthcare’s Centricity EMR platform, combined with staff training, has saved 12 women from the perils of late-stage breast cancer.
Here is the heart of David’s impactful testimony:
- We trained everyone in our entire office, from the doctors to the bookkeeper, on the benefits and the myths about why women should get a mammogram. We were trying to increase the overall knowledge around the office about the benefits of mammograms, whether it’s a doctor talking to a patient or someone talking to a patient on the phone.
- We had a patient that we Jedi-mind-tricked into getting a mammogram. She didn’t want to go, but we convinced her. Karen impressed upon her the importance of this. She ended up having breast cancer, but it was early in the cycle that we caught it. We actually saved a life, all because we had the data sitting in front of us and were able to manage a population of people using an Electronic Health Record.
- We’ve never done this in the past. It was impossible. So, imagine the traction we got around the office as soon as we saved one life. Then the buzz went and everyone knew the story, and all of a sudden these patients who never really wanted it…now we can tell the story. That’s what we did and one turned into two, two turned into three and between August and December, we actually caught 12 (early stage detections).
- The protocol was set and we followed the script with every single patient that walked in the door. We made an impact for 12 moms, 12 wives, 12 sisters, and 12 daughters and that was really fun. It’s something we can’t do without all of you. What can seem mundane or routine at times—’oh great, another support phone call’—is impacting our patients on the ground.
It’s not every day that a customer affirms one’s work, and further adds that one’s work helps to save lives. We are humbled to be an active support system for the team at Mountain View Medical, and all our customers in clinics throughout the Pacific Northwest and the nation.