Bedford, Texas ― October 15, 2013 ― Ten months after a merger between Alliance Healthcare and Final Support created Quatris Health, the combined company is optimizing its operations through the adoption of a new, centralized structure. The organizational restructuring will be overseen by Peter Bauerlein, who was recently named chief operating officer. Bauerlein previously served as the company’s president of technical services.
In recent months, changes in Medicare jurisdiction, diagnostic codes and Meaningful Use requirements have led to an increase in phone calls from Quatris’ customers, most of which are medical practices with 10 providers or fewer. The overall goal of the reorganization, said Bauerlein, is “to empower every member of the company to meet our customers’ needs in a timely, experienced and informative way.”
As part of this shift, Quatris’ employees have been given new job titles that better explain their relationship to the customer and include the word “service.” “We are a service organization, so it is only fitting that we should have service at the forefront of our structure,” Bauerlein continued. “Rather than dividing departments according to internal functions, each team is organized by the role it plays for our customers.” The new structure should be in place in early 2014.